Additive Manufacturing/3D Printing Field Support Engineer (AM – FSE)

CAD MicroSolutions Inc. is one of the most recognized and reputable design automation solution providers in Canada. We offer design automation software, training, and consulting to help our clients innovate, design, and succeed. We offer a work environment that fosters respect, teamwork, innovative thinking, and exceptional customer service.

We are seeking a Additive Manufacturing/3D Printing Field Support Engineer (AM – FSE) in Ontario who will be responsible for performing a full range of 3D Printer part setup, servicing, and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.

Overview: The AM-FSEs position is responsible for exceeding customer satisfaction while performing pre-sales, install, and support activities.

Key Accountabilities and Responsibilities:

•  Generating part validation analysis, ROI presentation, creates benchmarks, and supports internal sales team in pre-sales application support

•  Installation and training of 3D Printing software and hardware at customer’s facility to ensure full functionality according to OMEs specifications

•  Work closely with the support team and the VP of Advanced Manufacturing to ensure local install base is maintained to company standards

•  Providing on-site and remote technical assistance to help troubleshoot and repair equipment

•  Performing preventive maintenance procedures within the scheduled time at customer site

•  Operating AM equipment at customer site and at CAD Micro’s office

•  Completes and submits all service documentation accurately

•  Cooperates in projects such as training, documentation, webinars, blogs, open houses, and exhibition

•  Perform all duties that pertain to being a Field Technician/Engineer but may not be listed above

•  Communicate and maintain service records and field service reports in CRM and in Partner’s Portals

•  Some travel to support training and field service/technical support work for customers

Key Accountabilities and Responsibilities:

• Performs basic installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices

• Performs troubleshooting and repairs or replaces equipment components as necessary

• Demonstrates required digital competencies associated with assigned products and level assignment

• Completes technical training on new equipment as assigned

• Provide support to field technicians who are diagnosing problems with and repairing office hardware

• Troubleshoot problems and recommend solutions using technical expertise.

• Determines and recommends which products or services best fit the customers’ needs

• Maintains, analyzes, troubleshoots, and repairs computer systems & hardware

•  Maintains, upgrades or replaces hardware and software systems

• Supports and maintains user account information including rights, security and privacy

•  Document all activity for future referencing

Qualifications:

• Excellent problem and resolution skills
• Ability to multi-task, prioritize, organize and manage tasks
• Adaptable and flexible
• A strong verbal, written and understanding of the English language
• Good communication skills
• Educate Audience
• This is a technical position as well as physical position. Candidates must be able to lift and carry up to 50-70 lbs.

Benefits: competitive salary:

• comprehensive benefits package

Other:

• Evening and weekend work may be required for customer installations

Ability to commute/relocate:

• Calgary, AB: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location:  in-person